Help Center

A collection of frequently asked questions
Question / Answer
  • Why does it keep telling me that my password is incorrect?

    Brace yourself! The sole reason for seeing this message is because you've simply entered the wrong password. Remember that passwords are case-sensitive. passwordXYZ is not the same as PasswordXYZ.

    Also, some letters may look the same as others depending on the font. For instance: I (eye) could look like a 1 (the number one) or l (a lowercase L).